Comments on: Updates for 8-1-07 http://www.dropshots.com/blog/index.php/updates-for-8-1-07/ Next Generation Photo & Video Sharing Mon, 21 Nov 2011 00:30:49 +0000 hourly 1 http://wordpress.org/?v=3.4.2 By: Lou http://www.dropshots.com/blog/index.php/updates-for-8-1-07/#comment-637 Lou Thu, 27 Sep 2007 21:06:37 +0000 http://www.dropshots.com/blog/index.php/2007/08/01/updates-for-8-1-07/#comment-637 would be great if... if could drag and drop pics onto dates so that the date change could be made would be great if…
if could drag and drop pics onto dates so that the date change could be made

]]> By: Frank Dionne http://www.dropshots.com/blog/index.php/updates-for-8-1-07/#comment-633 Frank Dionne Wed, 26 Sep 2007 14:03:53 +0000 http://www.dropshots.com/blog/index.php/2007/08/01/updates-for-8-1-07/#comment-633 Sorry I did not spell check my previous comment, but I'm sure you got my point! Sorry I did not spell check my previous comment, but I’m sure you got my point!

]]> By: Frank Dionne http://www.dropshots.com/blog/index.php/updates-for-8-1-07/#comment-632 Frank Dionne Wed, 26 Sep 2007 14:03:09 +0000 http://www.dropshots.com/blog/index.php/2007/08/01/updates-for-8-1-07/#comment-632 I too am searching for another site! I am totally disgusted witht eh way this has been handles from the beginning! It is apparent that you do not know what you are doing! I too am searching for another site! I am totally disgusted witht eh way this has been handles from the beginning! It is apparent that you do not know what you are doing!

]]> By: Rebecca http://www.dropshots.com/blog/index.php/updates-for-8-1-07/#comment-559 Rebecca Wed, 12 Sep 2007 15:23:17 +0000 http://www.dropshots.com/blog/index.php/2007/08/01/updates-for-8-1-07/#comment-559 Dear Darren, et al.... I am upset by the fact that you would not post my recent comment. There was nothing derogatory or crude about it. I feel as if you are censoring the feelings of frustrated customers. I believe that we, as paying customers, have the right to be taken seriously and know that a company will not screen feelings in a public forum. I am very disappointed with this....how many of our concerns have not been posted for all to see? Please email me so that I at least know you are reading this. It is very rude not to. Sincerely, Rebecca ***From Darren Hardy*** Rebecca, please read below. Give us more than an hour to read updated comments :-) Dear Darren, et al…. I am upset by the fact that you would not post my recent comment. There was nothing derogatory or crude about it. I feel as if you are censoring the feelings of frustrated customers. I believe that we, as paying customers, have the right to be taken seriously and know that a company will not screen feelings in a public forum. I am very disappointed with this….how many of our concerns have not been posted for all to see? Please email me so that I at least know you are reading this. It is very rude not to.
Sincerely,
Rebecca

***From Darren Hardy***

Rebecca, please read below. Give us more than an hour to read updated comments :-)

]]> By: Rebecca http://www.dropshots.com/blog/index.php/updates-for-8-1-07/#comment-558 Rebecca Wed, 12 Sep 2007 14:28:08 +0000 http://www.dropshots.com/blog/index.php/2007/08/01/updates-for-8-1-07/#comment-558 Dear Darren, First of all, I am not going to sugar coat my comment by saying that I love Dropshots, blah, blah, blah. I think it has changed for the worst, and I am not satisfied at all. However, I have invested so much time and energy into this site that I am reluctant to change. I would like to point out that no one's videos are uploading properly, and that this has been going on for over a week. Please fix this, or give me some time frame as to when this will be fixed. Please don't patronize me with your standard answer of "Keep the faith...we are working on things that I think will make it even more fun and intuitive for you!". Just give me a realistic time frame. I would rather not have to try for hours to upload videos while you at Dropshots are aware that they won't upload. Also, I have noticed that you have not been responding to people's complaints. This is quite frustrating. People still have double commenting problems and video problems, to name a few. Maybe hiring a few more customer service reps would not be a bad idea. Thank you for your time and please no generic responses that avoid my questions and concerns completely. Rebecca P.S. Due to the fact that Dropshots seems to have not worked out its glitches for some time despite multiple reassurances from you, my friends and I are currently searching for another site. Please Darren, renew my faith! ***From Darren Hardy*** Hello Rebecca, every comment is read and every support request submission is responded to from our Knowledge Base: http://support.dropshots.com/support/index.php?_m=knowledgebase&_a=view Please understand we are working to isolate individual upload issues. Know that tens of thousands of users are uploading photos and videos every day - this is not a system wide problem. Based on different configurations (operating systems, media file, source of file-camera taken with, any editing, software upgrades on system, browser, ISP, security software, etc.) some INDIVIDUAL configurations experience challenges. We then have to find a way to duplicate ones SPECIFIC issue to see it and then start to work on a solution. This takes time, many labor hours and the participation of the user experiencing the problem. Again, meanwhile we have several hundred thousand users where everything is working great. I guarantee you we are giving any identified issues the utmost priority and urgency. It is not for lack of anything short of a herculean effort by our developement and customer service team. Susan, can you please contact Rebecca to try and identify her problem. Thanks. - DH Dear Darren,
First of all, I am not going to sugar coat my comment by saying that I love Dropshots, blah, blah, blah. I think it has changed for the worst, and I am not satisfied at all. However, I have invested so much time and energy into this site that I am reluctant to change. I would like to point out that no one’s videos are uploading properly, and that this has been going on for over a week. Please fix this, or give me some time frame as to when this will be fixed. Please don’t patronize me with your standard answer of “Keep the faith…we are working on things that I think will make it even more fun and intuitive for you!”. Just give me a realistic time frame. I would rather not have to try for hours to upload videos while you at Dropshots are aware that they won’t upload. Also, I have noticed that you have not been responding to people’s complaints. This is quite frustrating. People still have double commenting problems and video problems, to name a few. Maybe hiring a few more customer service reps would not be a bad idea. Thank you for your time and please no generic responses that avoid my questions and concerns completely.
Rebecca
P.S. Due to the fact that Dropshots seems to have not worked out its glitches for some time despite multiple reassurances from you, my friends and I are currently searching for another site. Please Darren, renew my faith!

***From Darren Hardy***

Hello Rebecca, every comment is read and every support request submission is responded to from our Knowledge Base: http://support.dropshots.com/support/index.php?_m=knowledgebase&_a=view Please understand we are working to isolate individual upload issues. Know that tens of thousands of users are uploading photos and videos every day – this is not a system wide problem. Based on different configurations (operating systems, media file, source of file-camera taken with, any editing, software upgrades on system, browser, ISP, security software, etc.) some INDIVIDUAL configurations experience challenges. We then have to find a way to duplicate ones SPECIFIC issue to see it and then start to work on a solution. This takes time, many labor hours and the participation of the user experiencing the problem. Again, meanwhile we have several hundred thousand users where everything is working great. I guarantee you we are giving any identified issues the utmost priority and urgency. It is not for lack of anything short of a herculean effort by our developement and customer service team.

Susan, can you please contact Rebecca to try and identify her problem. Thanks. – DH

]]> By: Carol http://www.dropshots.com/blog/index.php/updates-for-8-1-07/#comment-152 Carol Sat, 04 Aug 2007 04:57:20 +0000 http://www.dropshots.com/blog/index.php/2007/08/01/updates-for-8-1-07/#comment-152 I can't figure out how to use the Dropbox after downloading and installing it. I had to upload my pictures one at a time on the web upload feature. It would not take multiple pictures. I can't change the date or put a caption. I lose the scroll of thumbnail pictures after viewing. Obviously, I am having a lot of trouble. :( I can’t figure out how to use the Dropbox after downloading and installing it. I had to upload my pictures one at a time on the web upload feature. It would not take multiple pictures. I can’t change the date or put a caption. I lose the scroll of thumbnail pictures after viewing. Obviously, I am having a lot of trouble. :(

]]> By: Clint Hayes http://www.dropshots.com/blog/index.php/updates-for-8-1-07/#comment-149 Clint Hayes Sat, 04 Aug 2007 03:43:11 +0000 http://www.dropshots.com/blog/index.php/2007/08/01/updates-for-8-1-07/#comment-149 I see my comment is still awaiting moderation, two days later. What a cop-out. Don't start a blog if you can't take negative feedback. I see my comment is still awaiting moderation, two days later. What a cop-out. Don’t start a blog if you can’t take negative feedback.

]]> By: Debbie http://www.dropshots.com/blog/index.php/updates-for-8-1-07/#comment-145 Debbie Sat, 04 Aug 2007 00:39:36 +0000 http://www.dropshots.com/blog/index.php/2007/08/01/updates-for-8-1-07/#comment-145 OK, I'm on a Mac. I tried to download Perian_1.0.dmg and it failed to mount ... corrupt image error message. That was the correct link to download for Mac? Your post is a little messed up right there, so it was hard to tell which link to click on. OK, I’m on a Mac. I tried to download Perian_1.0.dmg and it failed to mount … corrupt image error message. That was the correct link to download for Mac? Your post is a little messed up right there, so it was hard to tell which link to click on.

]]> By: lindsey http://www.dropshots.com/blog/index.php/updates-for-8-1-07/#comment-142 lindsey Fri, 03 Aug 2007 20:12:50 +0000 http://www.dropshots.com/blog/index.php/2007/08/01/updates-for-8-1-07/#comment-142 1. Survey doesn't seem to be working. Keeps taking me to the Survey Monkey page. 2. Can you make the video arrow less intrusive? It's hard to see which video is which with that big arrow in the middle of the image. I don't want to have to watch each video when I am looking for a specific clip. 1. Survey doesn’t seem to be working. Keeps taking me to the Survey Monkey page.

2. Can you make the video arrow less intrusive? It’s hard to see which video is which with that big arrow in the middle of the image. I don’t want to have to watch each video when I am looking for a specific clip.

]]> By: Debbie http://www.dropshots.com/blog/index.php/updates-for-8-1-07/#comment-139 Debbie Fri, 03 Aug 2007 19:25:41 +0000 http://www.dropshots.com/blog/index.php/2007/08/01/updates-for-8-1-07/#comment-139 I'm unable to leave a ticket too! (So I emailed Marc S. but just remembered his computer isn't hooked up so he can't forward it on to you, Darren.) And I downloaded the new drop box but it won't open - asks me for an application. What application would I use? Gosh guys, I really liked your old site better. This one is way too buggy and should not have been released. Here's my original attempt to send a ticket earlier today: Sorry guys, but I absolutely am not thrilled with your new look. It doesn't appear to work well on a Mac, for one thing. I downloaded DropBox and I was able to upload 2 photos. Then I uploaded some videos, but then I couldn't see them. I tried changing the filename on one of them from Kya_1.MOV to Kya1.mov, just in case, but that didn't help. Then I tried to watch some of my old videos, but they didn't work. I can hear the videos, but I can't view them. As yes, I have cable internet, so download speed shouldn't be the issue. I used to be able to put titles and descriptions on my photos and videos, which made it more interesting to others. Now I don't seem to have that option. Plus, it was so much easier to pick and choose what you wanted to watch before. Some people want to see certain photos and videos, while others would prefer to see different ones. Now you have them all lumped together, and the eye can't differentiate between them. I'm a graphic designer, and I know the importance of "readability." Readability comes first, design second. You've got it the other way around. Anyway, how do I get my videos to work? I needed someone to see them, and they can't. Thanks! Debbie P.S. Great. I just tried to hit the Submit button and I got the error message, "Can't connect to MySQL server on 'SQL2' (10061)" Apparently, this new look needed a lot more troubleshooting before you released it. I’m unable to leave a ticket too! (So I emailed Marc S. but just remembered his computer isn’t hooked up so he can’t forward it on to you, Darren.) And I downloaded the new drop box but it won’t open – asks me for an application. What application would I use? Gosh guys, I really liked your old site better. This one is way too buggy and should not have been released.

Here’s my original attempt to send a ticket earlier today:
Sorry guys, but I absolutely am not thrilled with your new look. It doesn’t appear to work well on a Mac, for one thing. I downloaded DropBox and I was able to upload 2 photos. Then I uploaded some videos, but then I couldn’t see them. I tried changing the filename on one of them from Kya_1.MOV to Kya1.mov, just in case, but that didn’t help. Then I tried to watch some of my old videos, but they didn’t work. I can hear the videos, but I can’t view them. As yes, I have cable internet, so download speed shouldn’t be the issue.

I used to be able to put titles and descriptions on my photos and videos, which made it more interesting to others. Now I don’t seem to have that option. Plus, it was so much easier to pick and choose what you wanted to watch before. Some people want to see certain photos and videos, while others would prefer to see different ones. Now you have them all lumped together, and the eye can’t differentiate between them.

I’m a graphic designer, and I know the importance of “readability.” Readability comes first, design second. You’ve got it the other way around.

Anyway, how do I get my videos to work? I needed someone to see them, and they can’t.

Thanks!

Debbie

P.S. Great. I just tried to hit the Submit button and I got the error message, “Can’t connect to MySQL server on ‘SQL2′ (10061)” Apparently, this new look needed a lot more troubleshooting before you released it.

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