Dear Valued Customer,
I wanted to give all our valued DropShots users an update and some information regarding the service interruptions our users may have have experienced over the past 36 hours. First and most importantly, the site is back up and functioning – better than ever. Now for what happened: the interruptions began when our server hosting facility suddenly lost power. Immediately following the power failure, our engineers went to work solving any and all problems caused by the loss of power. While this is an extremely rare occurrence, our engineers were prepared with all of the necessary backup hardware and software to get DropShots back on-line as quickly as possible without any loss of information.
In the wake of an event such as this, we at DropShots will again be reevaluating how to make the site, and most importantly, your information, as safe as possible. I want to reassure you that everyone at DropShots knows how much you value your images and comments, we all use the service just like you, as do our families and friends.
Several questions were repeated by our users, during this outage that I wanted to address. The first question was "is DropShots a viable business" – in these tough economic times, that’s a valid question. The answer is that DropShots is doing very well, even in these tough times. DropShots experienced a growth rate of 80% in 2008 and we just finished adding 15 new storage servers last week to accommodate continued growth in 2009. While I expect that many more photo printing and sharing services will close their doors in the coming months and years – DropShots will not. Our growth will likely be accelerated as other companies cease to exist. We are now storing and serving over 39 million photos and videos…and growing every day.
The second question frequently asked was "are my photos gone?" I think everyone knows the answer to that question now that they are all back on-line. It’s important to know, however, that we take extreme precautions to protect and back up our users’ images. The bottom line is that our users’ images were not ever at risk of being permanently lost during this past outage. We’ll work on a better way to communicate this to our users during an outage, should it occur in the future.
I thank you for your continued use of and trust in DropShots, we will continue to take the responsibility of this trust very seriously.